At a Glance
User Research
Overview
Alchemer is a survey and feedback management platform used by businesses to collect, analyze, and act on input from customers, employees, and markets. Founded in 2006, the SaaS platform supports real-time data collection and reporting at global scale—about 50,000 new surveys and roughly 5 million responses each week across over 205 countries. Teams in marketing, customer experience, HR, and market research use Alchemer to move from questions to decisions, with capabilities that now include AI-driven text analytics and workflows that translate qualitative feedback into measurable business actions. The company reports more than 13,000 customers, including many Fortune 500 organizations, and is a KKR portfolio company. Culture emphasizes service, curiosity, and problem-solving (“Heart for Service,” “Curious,” and “Find a Way”), along with cross-functional collaboration and data-informed decision-making. Roles span product and engineering, AI/ML, BI, marketing, and customer support, with attention to responsible AI practices, governance, and a commitment to diversity, equity, and inclusion.
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