Echo AI operates a GenAI-native Conversation Intelligence platform that enables enterprises to uncover valuable insights, opportunities, and risks from their customer interactions. Leveraging the capabilities of Large Language Models (LLMs), Echo AI analyzes customer conversations with human-level accuracy and distills complex interactions into high-level insights and actionable trends. This empowers organizations to gain a deeper understanding of their frontline dynamics, facilitating informed and confident decision-making. With a commitment to fostering a diverse and inclusive work environment, Echo AI recognizes that a variety of perspectives enhances their ability to serve customers effectively. They are dedicated to continuous improvement and collaboration across teams to deliver exceptional outcomes in the realm of customer engagement and support.