Firsthand supports individuals living with serious mental illness (SMI) by placing them at the center of their care. The organization employs a holistic approach that includes a team of peer recovery specialists, licensed social workers, and clinical professionals, working collaboratively to guide individuals through their journeys toward wellness. By utilizing lived experiences to build trust, Firsthand aims to empower its clients to navigate the complexities of healthcare and socio-economic assistance. The organization also focuses on decreasing inappropriate healthcare utilization, resulting in significant cost savings for managed care plans and taxpayers. Firsthand cultivates a passionate team of problem-solvers dedicated to addressing complex healthcare challenges, fostering an environment that prioritizes learning, creativity, and a sense of purpose in their work.