Gladly is a customer service software platform designed to enhance personalized interactions between brands and their customers. By focusing on conversations rather than tickets, Gladly aims to revolutionize the way businesses approach customer service, using artificial intelligence to empower both consumers and agents. The platform integrates various channels including voice, email, SMS, chat, and social messaging, allowing brands to maintain cohesive and continuous communication with their customers. Trusted by leading brands like Warby Parker and Ulta Beauty, Gladly fosters deep customer loyalty while prioritizing the professional growth and well-being of its employees. The company values diversity, equity, inclusion, and collaboration, creating a culture that supports remote work alongside regular in-person team engagements. Founded in 2014, Gladly is committed to reinvention and transparency, striving to meet and exceed customer needs in an evolving marketplace.