Gradient Labs is an AI-driven customer service platform launched in 2023, aiming to make exceptional customer support standard. Founded by a team of technical experts from Monzo Bank, the company develops an AI agent that assists businesses in managing complex customer inquiries with efficiency and transparency. Gradient Labs emphasizes a remote-first work culture, complemented by regular collaboration sessions in London. With a team of around 20 individuals, they focus on leveraging cutting-edge AI technology to empower companies in enhancing their customer interactions, fostering a dedicated environment for growth and innovation in the evolving landscape of customer service.