Help Scout is a customer support platform designed to help businesses enhance their customer service experience. Since its inception in 2011, Help Scout has served over 12,000 companies worldwide, focusing on delivering delightful interactions through its suite of tools and resources. The company operates fully remote with a diverse team dedicated to crafting products that balance purpose with profit—evidenced by its status as a Certified B Corporation since 2019. Help Scout fosters a culture defined by values such as empathy, collaboration, and continuous improvement, encouraging team members to strive for progress rather than perfection. Committed to generating positive impact, Help Scout also pledges 1% of its equity back to the community, creating a workplace where employees are empowered to do their best work in a supportive environment.