The Massachusetts Bay Transportation Authority (MBTA) is the primary public transportation provider for the Greater Boston area, serving a population of over 4.7 million residents. The MBTA operates a multifaceted transportation network that includes buses, subways, ferries, and commuter rail services, with the mission of providing safe, reliable, and accessible transit options. This organization is committed to not only improving mobility but also ensuring transportation equity, fostering economic growth, and promoting sustainability in the region. Core values at the MBTA include safety, service, equity, and sustainability, shaping the operational and strategic decisions of the agency. The Technology Innovation Department (TID) within the MBTA specifically focuses on enhancing the rider experience through user-centered design, advanced technology, and collaborative initiatives that aim to modernize and transform the public transportation landscape in Boston and beyond. The MBTA values diversity and inclusion, ensuring a workforce that reflects the diverse communities it serves.