parcelLab is an Operations Experience Management platform that connects consumers and brands through enhanced post-purchase experiences. By transforming operational complexities into streamlined solutions, parcelLab improves the journey for over 550 brands including IKEA, Bose, and Puma. The company monitors millions of shipments daily and manages operational experiences across 153 countries, focusing on delivering proactive and personalized customer communications. With offices in Munich, London, and Boston, parcelLab emphasizes diversity and equal opportunities within its workforce, fostering an inclusive culture that values collaboration and innovation. The organization is recognized for its rapid growth and commitment to enhancing customer engagement through innovative technology and effective service delivery.